Desperately in poor health toddler, two, with virus attacking his mind is caught in Portugal and unable to fly again residence to Britain due to insurance coverage payout delay

A British household is stranded in Portugal whereas their two-year-old son battles a debilitating ‘virus’, reportedly on account of insurance coverage firm delays.

Theo Jones has been left unable to stroll or discuss after falling and hitting his head on September 13, three days into a 3 week vacation within the Algarve.

His dad and mom Paul, 35, and Sarah, 32, known as an ambulance when he began vomiting, and docs have initially stated they imagine he now has a virus attacking his mind.

However the household, from Maesteg, South Wales, are unable to return residence for therapy as long as their insurance coverage firm refuses to pay for a right away flight residence. 

Mrs Jones stated she was informed by insurance coverage firm AXA that Theo was a precedence case – however hadn’t heard again from them since Tuesday.

She stated she has now been informed that AXA desires to attend two extra days to see if Theo’s situation improves. 

The household had been three days into their vacation when Theo (2L) had a fall and have become shortly in poor health

Theo’s dad and mom had been initially informed he had a abdomen flu, however an MRI scan later revealed he had an issue together with his cerebellum, part of the mind and docs are satisfied it’s a mind virus

The household had been on vacation, staying on the Cabanas resort with Theo, their-five-month-old daughter and Sarah’s dad and mom, earlier than the journey became a ‘residing nightmare’.

Theo turned unwell initially turned unwell on 13 September however was discharged after a CT scan confirmed no harm – just for his situation to worsen.

He was taken to Faro Hospital by ambulance two days later, the place his dad and mom had been initially informed he had gastroenteritis.

After Sarah pleaded with workers for an MRI, a scan later revealed he had an issue together with his cerebellum, part of the mind, and docs are satisfied it’s a mind virus.

Theo now stays in hospital on antibiotics in case of an extra bacterial an infection. 

Mrs Jones stated: ‘Our lovely chatty, lively boy has misplaced the power to talk, sit, stroll.’

‘They’re satisfied the autumn was coincidental and it is a viral assault. However three hours earlier than the autumn he had no indicators of being unwell and was operating out and in of the pool.

‘He fell on the entrance of his head not the again, nevertheless it appears to have been triggered by the autumn. We’re simply determined to get him residence.’

For the reason that fall, they’ve tried desperately to rearrange flights residence for therapy with AXA, however for now stay stranded. 

Mrs Jones stated: ‘I am unable to communicate to the individuals making these selections. They’re an elusive entity inside AXA that no-one appears to have the ability to penetrate and get entry to.

‘It is a nightmare. It is not that we have not obtained the quilt, they’ve accepted accountability. They’re simply sitting on their palms now.’

Paul Jones has stayed by his son’s bedside together with his spouse, as reported by Wales Online.

He pleaded with AXA: ‘It is a little boy we’re speaking about, please simply take into consideration that.

Mr Jones, {an electrical} supervisor, added: ‘It is exhausting and emotional. He’s sleeping lots however doesn’t appear in a lot ache.’ 

Mrs Jones stated she had been in touch with College Hospital Wales in Cardiff, which has accepted a switch for Theo however he can solely journey by medical aircraft.

‘We now simply have to get him there.’

Mrs Jones stated: ‘Our lovely chatty, lively boy has misplaced the power to talk, sit, stroll.’

Insurance coverage firm AXA Companions stated: ‘We’re very sorry to listen to that Mr & Mrs Jones’ son has been taken in poor health and we sympathise with their scenario.

‘Our precedence is to make sure the household can return to the UK on the acceptable time, and we’re working with the treating facility to make sure their son receives the extent of care required.

‘At the moment, medical professionals are monitoring his situation and we’re getting ready for the repatriation to the UK. 

‘We’re in common contact with Mrs Jones, who’s being supported by a devoted staff.’