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What simply occurred? Snap, the corporate behind the favored social media app Snapchat, has issued a recall for round 71,000 of its Pixy drones because of a possible fireplace threat posed by the lithium-ion batteries. The recall comes after at the least 4 prospects complained concerning the batteries within the drones “overheating and bulging,” inflicting one minor fireplace and injuring one individual.
In its recall discover, the US Client Product Security Fee said that Pixy customers ought to instantly cease utilizing the system, take away the battery and by no means attempt to cost it once more. As soon as the battery is eliminated, the drone ought to be returned to Snap to obtain a full refund. The Pixy had a listed worth between $185 and $230, however was usually out there for much less as a part of varied promos and gross sales occasions. Snap says the refund quantity will likely be based mostly in your variant and the “relevant buy costs, together with reductions.”
To provoke the return course of, merely fill in a form together with your Pixy’s serial quantity that may be discovered on the again of the drone as soon as the battery is eliminated. All Pixy customers are eligible to get the refund no matter whether or not they purchased it from Amazon or obtained one as a present. The corporate will ship you a pay as you go return label by way of electronic mail that can assist you return your unit.
Earlier than initiating the return course of, customers should take out the battery themselves and get rid of it individually. Snap is warning customers that disposal doesn’t imply throwing the batteries within the trash or dropping them off in used battery recycling containers discovered at shops and residential enchancment shops. As a substitute, the corporate is recommending that customers go to the EPA website for info on learn how to responsibly get rid of lithium-ion batteries or discover close by family hazardous waste assortment factors utilizing this EPA advisable useful resource.
The Pixy was launched in 2022 amid a lot fanfare, however was rapidly discontinued inside a number of months because of insipid gross sales. The corporate initially had grand plans for the brand new system, even rebranding itself as a “digicam firm” within the wake of the high-profile launch. Nevertheless, it determined to scrap the undertaking and focus on its bread-and-butter social media app after going through declining advert revenues and mounting criticism from shareholders concerning the firm’s shifting focus that resulted in a whopping 80 % drop in its share costs.
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