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In context: Sky Glass TV is an formidable reimagining of the tv expertise unveiled within the UK in 2021. It is an all-encompassing gadget that weighs a whopping 35kg and eliminates the necessity for a satellite tv for pc dish, set-top field, or some other exterior gadget. Sadly, it has been lowered to a ineffective albeit fancy-looking brick these previous few days due to an unresolved challenge plaguing the units since Thursday.
A serious outage has left a whole lot of Sky Glass good TV and Sky streaming service prospects throughout the UK in a nightmare of boredom and frustration. The units have been caught on a clean display and there is seemingly no repair but.
The problems began showing on Thursday round 9 pm BST with stories flooding into outage tracker Downdetector. The complaints have continued, with challenge tallies nonetheless elevated as of Sunday, 4 days after the issue started.
Prospects have taken to social media and Sky’s group boards to vent. Many shared movies of unresponsive units with slowly blinking standby lights as the one signal of life.
Sky glass television drawback ð«ð« pic.twitter.com/nxskms5zDT
– CoolstoryBroYT  (@Coolstorybrotec) September 20, 2024
“Firstly, please settle for our honest apologies for this drawback and your endurance while we work by way of this drawback. We now have been working by way of the evening to enhance this drawback. For many who are nonetheless impacted, are you able to now perform these steps, please? We proceed to work on the issue within the background,” a Sky worker posted on the boards. In addition they pointed homeowners to a troubleshooting guide for manually restarting affected TV units.
Nevertheless, that appears to have performed little to alleviate the a whole lot left excessive and dry with out entry to reside sports activities, exhibits, and films for days on finish. A “Sky Glass Energy up Points” thread on the corporate’s group boards has ballooned to over 200 pages of complaints.
@SkyHelpTeam tried to reset the sky glass as per your data however continues to be not updating
I hope I am compensated for this pic.twitter.com/nwb4EfP6P5
– Dan (@CookieDan17) September 20, 2024
Whereas some really feel they’re owed refunds or invoice credit for the TV service blackout, Sky has been silent on any plans for making it as much as prospects.
The issues have fueled hypothesis {that a} botched firmware replace often is the perpetrator behind the issue. Nevertheless, it isn’t simply the Glass fashions which are affected. Homeowners of the separate Sky Stream puck for streaming Netflix, Disney+, and different companies to common TVs are additionally reporting points.
Whereas outages are by no means enjoyable, this one stings further for Sky. In unveiling the Glass TVs, the corporate made a giant wager on pivoting from satellites to streaming as the way forward for dwelling leisure. Maybe in its rush to embrace web streaming, nevertheless, Sky neglected a number of the intricate replace processes and redundancies that client tech giants have spent years refining.
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